T&Cs
Scope
These general conditions of sale apply to all orders placed on the Allma's boutique website. By placing an order, the customer accepts without reservation these general conditions of sale. Any order placed on the Allma's boutique website implies the customer's full and unreserved acceptance of these general conditions of sale. These general conditions of sale prevail over all of the customer's purchasing conditions, unless formal and express waiver on our part. We reserve the right to modify these general conditions of sale at any time. The applicable general conditions of sale are those in force at the time the order is placed.The Allma's boutique online store sells plates, bowls and glasses intended for domestic use. We pay great attention to the quality of our products and their description on our website.
The products sold on the website are presented with the greatest possible precision. We make every effort to provide photographs and descriptions of products that are as true to reality as possible. However, it is important to note that the photographs and descriptions of the products are not contractual. They have an indicative value and may differ slightly from the actual products. For example, color differences may exist depending on the lighting during photography or the quality of the customer's computer screen display.
We are committed to providing quality products to our customers. If, however, a product were to present a defect, the customer can contact us to benefit from the legal guarantee of conformity provided for by the Consumer Code.
It is important to note that the products offered on our website are intended for domestic use. If you wish to order our products for professional use, we invite you to contact us for specific information on the applicable conditions of sale and warranty.
By placing an order on our website, the customer declares to have read these general conditions of sale and to accept them without reservation.
2. Price
The prices of the products offered for sale on our Allma's boutique website are indicated in Swiss francs, all taxes included (TTC). Delivery costs are not included in the price of the products and are charged additionally. The amount of delivery costs is calculated based on the weight and destination of the order, and is indicated before validation of the order.
Product prices are subject to change at any time without notice. However, the products will be invoiced on the basis of the prices in force at the time of validation of the order. In the event of an obvious pricing error, we reserve the right to cancel the order and reimburse the customer as soon as possible.
We attach great importance to the transparency of our prices and ensure that they are clearly displayed on our website. However, it is important to note that the prices displayed are not contractual and may be modified at any time. We also reserve the right to offer occasional promotional offers, the conditions of which will be clearly specified on our website.
By placing an order on our website, the customer declares to have read these general conditions of sale and accept the prices offered for the products and the delivery costs. It is the customer's responsibility to verify the total amount of their order before validating their payment.
3. Order
The customer can place an order on the Allma's boutique website by selecting the products they wish to purchase and following the instructions indicated on the website. To validate their order, the customer must provide all the required information, including their delivery and billing details, as well as the payment method they wish to use.
The ordering process is simple and intuitive. The customer can add products to their cart by clicking on the “Add to cart” button. He can then consult his basket by clicking on the corresponding icon, modify the quantities or delete products if necessary, before moving on to the order validation stage.
Validation of the order implies acceptance of these general conditions of sale. Before validating his order, the customer must read these general conditions of sale and accept them without reservation. He must also verify that all the information he has provided is correct, including the delivery address and the chosen payment method.
Once the order has been validated, the customer receives an order confirmation email summarizing their order information. We undertake to honor orders received on our website within the limits of our available stocks.
If an ordered product is unavailable, we undertake to inform the customer as soon as possible and to offer an equivalent product or a refund if no equivalent product is available.
In the event of a dispute, the computer records of the Allma's boutique website will prevail. These general conditions of sale are subject to Swiss law and any dispute relating to their interpretation or execution will be submitted to the competent courts.
4. Payment
Payment for products and delivery costs is made online at the time of ordering. We accept credit cards (Mastercard, Visa, American Express) as well as Shop Pay payments.
The payment process is simple, fast and secure. Once the order is validated, the customer is redirected to a secure page where they can select the payment method they wish to use. They must then provide the required information, including their credit card number and expiration date, or log into their Stripe account if they choose this payment method.
We do not store our customers' payment information. All transactions are carried out over a secure and encrypted connection to ensure data privacy and security. We are not responsible for any errors or anomalies linked to the payment process, particularly in the event of refusal by the bank issuing the credit card.
When paying by credit card, the total amount of the order is debited immediately. If paying by Stripe, the total amount of the order is taken from the customer's Stripe account.
In the event of non-payment or proven fraud, we reserve the right to suspend or cancel the current order and block access to the customer's account. In this case, the customer will be informed by e-mail.
In the event of a dispute, the computer records of the Allma's boutique website will prevail. These general conditions of sale are subject to Swiss law and any dispute relating to their interpretation or execution will be submitted to the competent courts.
5. Delivery
The products ordered are delivered to the address indicated by the customer at the time of the order. Delivery times are indicated on the Allma's boutique website. We undertake to do our utmost to meet these deadlines, but we cannot be held responsible for any delivery delays beyond our control.
Delivery costs are the responsibility of the customer and are indicated at the time of ordering. The amount of delivery costs depends on the weight, size and destination of the products ordered. We offer deliveries by post or DHL, depending on the destination and the characteristics of the order.
Delivery times and delivery costs may vary depending on destination, delivery method and order volume. We recommend that customers double check delivery information at the time of ordering to avoid delays or delivery errors.
In the event of non-receipt of the order within the indicated deadlines, the customer is invited to contact us by e-mail in order to check the status of the delivery and find an appropriate solution.
In the event of incomplete delivery or defective products, the customer is invited to contact us by e-mail as soon as possible in order to inform us of the problem and find an appropriate solution.
We are not responsible for any delays, losses or damage to the order related to delivery services. We recommend that customers check the status of the order upon receipt and report any anomalies as soon as possible.
In the event of an incorrect or incomplete delivery address, we cannot be held responsible for non-receipt of the order. Return shipping costs will be the responsibility of the customer.
These general conditions of sale are subject to Swiss law and any dispute relating to their interpretation or execution will be submitted to the competent courts.
7. Warranty
The products sold by the Allma's boutique online store benefit from the legal guarantee of conformity provided for by the Swiss Code of Obligations. This guarantee covers any lack of conformity existing at the time of delivery of the products.
In the event of a lack of conformity, the customer must send an e-mail to the address “info@allmasboutique.com ” providing a detailed description of the defect, as well as delivery details to return the defective product.
Replacement or refund of the defective product will be carried out at no additional cost to the customer. The refund will be made within 14 days of receipt of the returned product by the same payment method used when ordering. Return costs will be covered by the Allma's boutique online store.
It is important to note that the warranty does not cover defects caused by improper use, improper maintenance, neglect or normal wear and tear of the product.
In the event of a problem with a product, we strongly recommend that the customer promptly contact our customer service team by email in order to find a satisfactory solution as soon as possible.
In any case, the guarantee cannot be implemented if the customer has not complied with the instructions for use or maintenance of the product.
8. Liability
Allma's boutique online store strives to provide high quality products and quality service to its customers. However, the online store cannot guarantee that its website will be free of errors, interruptions, viruses or other harmful components.
Consequently, the online store cannot be held responsible for any direct or indirect damage resulting from the use or the inability to use the website, or from the products sold on the site.
The online store assumes no liability for any loss, damage, costs or expenses arising from non-delivery or incorrect delivery of the products ordered by the customer. The liability of the online store is strictly limited to the amount of the customer's order.
The online store cannot be held responsible for any damage or harm caused to the customer or a third party, resulting from the use or the inability to use the products sold on the website.
In the event of force majeure, disruption or strike of postal services or carriers, or any other unforeseeable and insurmountable event, the online store cannot be held responsible for non-performance of the contract.
Finally, the online store declines all responsibility for any content, product or service offered on third-party websites linked to the Allma's boutique website.
By using the Allma's boutique website and placing an order, the customer expressly accepts these general conditions of sale, as well as the confidentiality policy and the conditions of use of the website.
9. Protection of personal data
The Allma's boutique online store is committed to protecting the privacy of its customers and to respecting Swiss and European Union legislation regarding the protection of personal data.
The personal data collected during the order is used only in the context of the sale and to respond to the customer's requests. This data is stored securely and is not passed on to third parties, except in cases provided for by law.
The customer has the right to access, rectify and delete his personal data. To exercise these rights, the customer can contact our customer service by email at info@allmasboutique.com. We undertake to respond to all requests as quickly as possible and to take all necessary measures to guarantee the security of personal data.
We also use cookies on our website to improve user experience and collect information about site usage. These cookies do not collect personal data and can be deactivated at any time in the customer's browser settings.
In summary, we attach great importance to the protection of our customers' personal data and we are committed to respecting Swiss and European Union legislation in this area. We listen to our customers and are available to answer all their questions or concerns regarding the protection of their personal data.
10. Competent jurisdiction
The rights mentioned in these general conditions of sale are applicable both in Switzerland and in the European Union. Any dispute relating to the interpretation or execution of these general conditions of sale will be submitted to the competent courts in Switzerland.
In the event of a dispute, we encourage our customers to contact our customer service in order to find an amicable solution, whether it concerns a transaction in Switzerland or in the European Union. We make every effort to resolve disputes quickly and fairly.
If an amicable solution cannot be found, the dispute will be submitted to the competent courts in Switzerland, in accordance with current Swiss law. We remind you that in accordance with Swiss law, the customer can also resort to a mediation procedure to resolve a dispute. In this case, we are willing to participate in such a procedure constructively.
In summary, we are committed to the rapid and fair resolution of any dispute with our customers, whether they are located in Switzerland or in the European Union. We encourage dialogue and are willing to participate in a mediation process if necessary to find a mutually acceptable solution. If no amicable solution can be found, the dispute will be submitted to the competent courts in Switzerland.