Return and Refund Policy

The customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, in accordance with current legislation. To exercise their right of withdrawal, the customer must contact the customer service of the Allma's boutique online store, by email or by post, indicating their name, address, order number and the products concerned.

Return address:
SEFIBAT, Chemin de Longeraie 101, 1052 Le Mont-sur-Lausanne

Returned products must be in perfect condition and in their original packaging. Any product which has been damaged, worn, used or whose original packaging has been damaged cannot be refunded. Return costs are the responsibility of the customer and the products must be returned by post or DHL.

Initial delivery charges are non-refundable. Refunds will be made within 14 days of receipt of the returned products, by the same means of payment as that used when ordering.

It is important to note that the right of withdrawal does not apply to personalized or tailor-made products for the customer.