FAQs

1. What are the advantages of clay tableware compared to other materials?

Clay tableware has several advantages, including its durability, heat resistance, natural character, and rustic elegance. It is also environmentally friendly, as it is often produced sustainably.

2. Where are your clay products made?

Our clay products are made by local artisans in India, ensuring exceptional quality and supporting the local economy.

3. Can I use clay tableware in the oven and microwave?

Yes, our clay products are designed to be safe for use in the oven and microwave. They are heat resistant and can be used for cooking and reheating.

4. How do I maintain my clay dishes?

To extend the life of your clay dinnerware, we recommend hand washing it with lukewarm water and a mild detergent. Avoid using abrasive products that could damage the surface of the clay.

5. Where do we ship your product from?

Our warehouse is located in Mont-sur-Lausanne, Switzerland.

6. Where do you deliver?

We currently limit our deliveries to countries in the European Union and the Schengen zone. We are constantly evaluating our expansion options and will keep you informed of any changes to our delivery areas. We appreciate your understanding.

7. I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: info@allmasboutique.com and we will send you a similar replacement item as quickly as possible.

8. What is your return and refund policy?

Visit our “Return Policy” page for full information on our returns and refund policy. We strive to ensure your satisfaction.

9. What payment methods do you accept?

We accept credit card payments and other secure online payment options. You will find all the information during the payment process.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order in real time.

11. What is the average delivery time for orders in Switzerland?

Delivery times vary depending on your location in Switzerland. Generally we aim to dispatch orders within 2-4 working days. It is common for international delivery times to vary from one to two weeks, depending on the destination and delivery services used.

If you have any further questions or require further information, please do not hesitate to contact us via our contact page.